Business process review for Skills Canberra

Policy Partners assisted Skills Canberra in relation to which business processes it should retain, transfer or redesign.

The project comprised two phases:

• Define the current Skills Canberra business process architecture and recommend a list of which business processes are to be subject to detailed review.

• Document selected current business processes, determine whether functions should continue or be reformed, document new business processes, and determine KPIs for each process.